E-Permits

The City is moving from a paper based parking permit system to a new e-permit parking platform from November 2023.

New applications for permits may now be submitted, via the link at the top of this page. Only one account is required per property.
 
You will only need to create an account once.  For on-going use and management of your permits, you will simply need to log in.

The majority of parking in Subiaco streets and car stations is free and unrestricted after 5pm on weekdays and all day on weekends.  This may influence your need, or use, of parking permits.

Residents who are owner-occupiers and are existing permit holders are being transferred to the new system by City staff and will be directly contacted by e-mail, phone or post when this has been completed for them.

Residents who are on a lease or similar arrangement, should apply for e-permits prior to the expiry date listed on their current paper permits.

It is important that you submit the correct documents when applying for parking permits, as incomplete or inaccurate applications will not be approved.

As ever, permits do not guarantee the availability of parking.

The City appreciates that this technological change may not be easy for everyone.  Residents who have concerns or questions are encouraged to contact the Compliance Services team on 9237 9222 or via email on complianceservices@subiaco.wa.gov.au
 

Frequently asked questions

Who can I talk to?

The City understands that some people may experience difficulties or frustrations with the new e-permit technology and this is completely normal.

Please contact the City’s Compliance Services branch on 9237 9222 or via email on complianceservices@subiaco.wa.gov.au for further advice or assistance, if needed.

When do I transition to e-permits?

Residents who are owner-occupiers and are existing permit holders are being transferred to the new system by City staff and you will be directly contacted by e-mail, phone or post when this has been completed.

Residents who are on a lease or similar arrangement, should apply for e-permits prior to the expiry date listed on their current paper permits.

What device can I use to access my e-permits?

Your e-permits can be managed through the City’s website and can be used on any device with an internet connection.  This means you can manage your e-permits anywhere at anytime, without even having to be at the property.

What if I don't have access to a computer or the internet?

• You can make use of the computers at the Library
• You can book a session with a City officer via phone on 9237 9222 or via email at complianceservices@subiaco.wa.gov.au, who will be able to assist and support you in creating your account
• A friend or relative will be able to assist or create an account on your behalf
• You will be able to contact City officers using the details provided above, to assist with the ongoing management of your e-permits

How do I log in to my e-permit account or if I've forgotten my password?

You can access your e-permit account via the City’s website at any time.  If you have forgotten your password or user name, please follow the prompts on the account.

Alternatively, you can contact the City’s Compliance Services branch on 9237 9222 or via email on complianceservices@subiaco.wa.gov.au for further assistance.

What if the details on my e-permit account are wrong?

While the City has taken all due care to ensure that your parking permit information has been correctly transferred across to the new system, errors can occur.

To update details of your account, including adding a new or correct vehicle please visit the below tutorials.

Alternatively, please contact the City’s Compliance Services branch on 9237 9222 or via email on complianceservices@subiaco.wa.gov.au for further assistance.

How do I know my permits are active?

You will be able to view which vehicle is registered to a permit on your account page under the Permits section.

How do I know when my permits will expire?

You will be able to see the date and time of the expiry of each of your active parking permits on your account page in the Permits section.

You will receive an email notification from the City prior the permit’s expiry, informing you of this.

Where is my permit valid for?

Your parking permit will typically be valid only for the street you live on.  You can confirm the location for which it is valid through the e-permit platform using the ‘edit permit’ function.

I have a regular carer to my house - what do I do?

Please contact the City’s Compliance Services branch on 9237 9222 or via email on complianceservices@subiaco.wa.gov.au for further assistance.

How do I know when my application for e-permits is approved?

You will receive an email from the City advising when your application has been approved and your permits are ready to be used.

You can also view the status of your application on your account page.

Alternatively, you can contact the City’s Compliance Services branch on 9237 9222 or via email on complianceservices@subiaco.wa.gov.au for further assistance.

The registration papers for one of my vehicles kept at the property is not in a resident's name

In the event that one of the vehicles you are registering for a Residential Parking Permit is not in the name of a resident, you will need to include written confirmation from the owner of the vehicle confirming that their car is kept at the property on a full-time basis.  This document can be submitted during the application for permits using the ‘Additional Documents’ field.

I've got a new vehicle - how do I add this to my e-permit account?

Email the current registration papers for the new vehicle to the City’s Compliance Services branch at complianceservices@subiaco.wa.gov.au and the City will add this vehicle to your account for you.

Second Visitor Parking Permit

A second Visitor Parking Permit is still able to be purchased for $31 through the e-permit platform.

It should be noted however, that the majority of City streets and car stations are free and unrestricted after 5pm on weekdays and all day on weekends.  As such, the need for Visitor Parking Permits may be reduced.

How often will I need to re-apply for parking permits?

To ensure that residents continue to receive the correct type and number of permits to suit their circumstances, owner-occupiers are required to reapply for permits every 3 years. 

Those residents who are on a lease arrangement or similar will be issued permits valid for 12 months or to the end of their lease, whichever is the shorter.

The City will advise all permit holders when they are required to reapply for permits via email.

I disagree with the number of permits issued to me

The City’s Local Parking Laws limits the amount of Residential Parking Permits that a resident may have to three and the number of Visitor Parking Permits to two.

Residential Parking Permits are issued on a needs basis and are not issued to address issues of convenience.  As part of the application process, City officers may inspect the premises to determine the number of parking spaces at the property, which includes the hardstand.  Alternate use of off-street parking, such as garages being used for storage or as a gym, are not sufficient grounds for a Residential Parking Permit to be issued.

A request for a review of the permit allocation you have received may be made in writing and submitted to complianceservices@subiaco.wa.gov.au.  Please ensure you outline the reasons why you feel further permits should be issued.

I have not been issued permits as my property is excluded

Properties in areas of high density living or with limited on-street parking or in close proximity to public transport, may not be eligible for parking permits. 

Were the City to issue parking permits in these areas to residents, the supply of available on-street parking would be quickly extinguished, with no parking options available to other motorists seeking to visit the area.

How do Rangers know which vehicles have permits?

Rangers are able to instantly identify which vehicles have a valid permit through their handheld devices.  Remember, it is important that you ensure the correct plate number is registered every time.

My permit was active, but I still got an infringement

It is important to ensure that you enter the correct plate number for the vehicle that you have registered for a permit.  If you do not enter the plate correctly, Rangers will be unable to see the permit session for this vehicle and an infringement may be issued.

If you receive an infringement and you believe your vehicle had an active permit at the time, please submit a request for review of this here.

What is permit misuse?

The regulation of permits is governed by the terms and conditions which relate to these. These can be viewed here. Permit misuse may result in the revocation of all parking permits for a period of 12 months.

I have contractors coming to my house for works

Contractors can purchase Commercial Parking Permits for either half a day or a full day via the following link. These permits are valid for all parking areas within Subiaco and allow works vehicles to park in car stations without having to pay or park on streets without having to observe the time restrictions. They can also be pre-booked for future works due to occur at your property.

How is my data protected?

The data collected via the permit system is owned by the City of Subiaco. The platform used to collect this data is provided by EasyPark who complies with all applicable laws, regulations, and industry standards regarding data privacy, security, and protection.
 
The City will never provide your information to a third party or use this information for any purpose unrelated to parking, e-permits or the enforcement of such.