The extent of the damage from Tuesday’s fire in the Administration Centre is continuing to be assessed but is worse than first anticipated with critical infrastructure destroyed. This means the building will likely be closed for some months but an exact timeline still needs to be determined.
To ensure continuity of service, our customer service team will be relocated to 19 Bishop Street in Jolimont from Monday 12 September
for any in-person enquiries. We will be able to take payments via credit card at customer service, but if you would like to pay your rates via cash, cheque or savings, we ask that you pay directly at your local post office or online
City emails are now up and running again but we do ask if you tried to contact us between Tuesday 6 September and Thursday 8 September (noon), to please resend your query as it may not have come through (firstname.lastname@example.org
Mayor David McMullen said: “The fire has obviously not been good for our business or service delivery, but I’m very glad to report that there was no one in the building at the time so everyone is safe – that’s the main thing.
"I extend my thanks to our staff, who moved quickly and effectively to implement business continuity measures and minimise the disruption.
“Closure of the Administration Centre has – and will continue to – cause inconvenience for many people. Our staff are working remotely and from alternative City locations to prioritise continuity of services to our community. Peoples' patience will be appreciated, if experiencing delays in coming days and weeks."