Community Scorecard
Community consultation shapes the City’s activities, services, and strategic focus. The City regularly assesses customer satisfaction through the Community Scorecard study to ensure it is maintaining its focus on community needs and feedback.
Information gathered from this study is used to inform strategic plans, service delivery and budgeting, as well as to identify areas for improvement.
2023 Community Scorecard results
In 2023 the City commissioned Perth-based research consultancy, Catalyse, to undertake the Community Scorecard study. It was open to the community for feedback from 24 April to 12 May 2023 via Have Your Say Subiaco – the City’s dedicated engagement hub. The results of the survey were benchmarked against other Western Australian local governments and the City’s previous performance.
The City is grateful to the many community members who responded to the survey. Information provided helps the City evaluate and plan the services provided to the community.
View a summary of the latest Community Scorecard results in the news section of the City’s website, or download the 2023 Community Scorecard report in full.