Community consultation plays an important role in shaping the City’s activities, services and strategic focus. In order to understand the pulse of the community, the City regularly assesses customer satisfaction through the Community Scorecard study. The information gathered from this study is used to inform strategic plans, service delivery, budgeting and areas for improvement.
2021 Community Scorecard results
The City commissioned Perth-based research consultancy, Catalyse, to undertake the Community Scorecard in 2021 with consultation taking place in March and April 2021. The results of the survey are benchmarked again other Western Australian local governments and the City’s previous performance. We received many responses to the survey, thank you to everyone who took part. Your responses help us evaluate and plan the services we provide to our community.
View a summary of the latest Community Scorecard results in the news section of our website, or download the 2021 Community Scorecard report.